Customer Feedback System

 

We would appreciate you taking a moment to comment on our service.  The information you provide, including any comments, is vitally important to us because it is the primary means by which we gauge and improve our service. 
 

Tell Us How to Get In Touch With You:

 Name*  
 Address  
 City    State  
 Zip Code  
 Phone*  
 FAX  
 Email Address  

*Required Field

Tell Us About Your Recent Service:

 Service Date*  
 Type of Service*  
 Technician Name  
 Employee Code  

*Required Field

Please Rate our Customer Service Department:

Timeliness of Answering Your Phone Call?

Excellent Good Fair Poor

Courtesy and Professionalism of Staff?

Excellent Good Fair Poor

Explanation of the Scheduling and Service Call Procedures?

Excellent Good Fair Poor

Maintained Communication and Followed Up on Your Account?

Excellent Good Fair Poor

Overall Performance of the Customer Service Department?

Excellent Good Fair Poor
 

Please Rate our Service Personnel:

Explanation of Service / Repair and Related Costs?

Excellent Good Fair Poor

Exhibited Thorough Product / Service Knowledge?

Excellent Good Fair Poor

Timeliness of Service Work Provided?

Excellent Good Fair Poor

Ability to Fix the Problem(s) on the First Call?

Excellent Good Fair Poor

Cleanliness and Appearance of Employee?

Excellent Good Fair Poor

Displayed a Professional Manner / Attitude?

Excellent Good Fair Poor

Overall Performance of the Service Technician?

Excellent Good Fair Poor

Did Our Technician Wear Shoe Covers to Protect Your Carpet?

Yes No Not Applicable
 

Please Answer the Following Questions:

How Would You Rate the Standards of Service Provided by A.B. May When Compared to Other Service Companies?

Excellent Good Fair Poor

How Did You Hear About Us?

Radio TV Telemarketing Referral Yellow Pages Direct Mail Employee Internet

Based upon Your Overall Experience, Would You Recommend Us?

Yes No
 

Comments:

To Comment Further Write Us At:

2017 West 104th Street, Leawood, KS   66206
 

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